Sales & Service

Video boosts sales and enhances customer service

It’s all about presence and empathy. Increase sales with video and provide customers with world class service.

Serve more customers without compromising quality, safety and customer satisfaction with video

Omni-channel

Add value with an easy integratable video solution to your existing omni-channels

With Meedio’s solution as part of your omni-channel, customers can enjoy a consistent and seamless experience across different communication channels.

Certain customer inquiries or technical issues require visual support. By integrating video communication to your omni-channel, staff can visually guide customers or demonstrate product features and provide real-time visual assistance. Adding Meedio to your existing channels will allow customers to switch from voice calls, chat, or email to video calls without having to repeat information or start from scratch, enhancing convenience and continuity.

Differentiate your omni-channel from the competitors
Resolve issues faster, and achieve higher first-call resolution rates
Reduces the need for back-and-forth exchanges
Flexible integration options e.g. in own software or on website
No download and no registration necessary
ISAE-3000 and ISAE-3402 certified
CUSTOMER SERVICE

Give customers the genuine here and now experience

Personalize your customer interaction with Meedio’s Video Communication and build trust and empathy leading to a stronger customer relationship.

Certain customer inquiries or issues can be complex and difficult to explain through text messages, email or voice alone. Video communication allows customer service representatives to visually demonstrate solutions, walk customers through processes, or showcase product features, leading to quicker and more effective problem resolution. Additionally, it enables more efficient and streamlined customer service processes, reducing resolution times and optimizing resource utilization.

Reduces the chances of miscommunication and misunderstanding
Enables joint problem solving
Reduces the need for back-and-forth exchanges
Flexible and accessible customer service interactions
Flexible integration options e.g. in own software or on website
ISAE-3000 and ISAE-3402 certified
Queuing

Keep track of the expected waiting time

Meedio's queuing management automates the process of managing customer queues. The system helps to prioritise and route waiting customers in a secure digital environment, ensuring efficient use of staff resources. Staff can focus on serving customers instead of manually managing queues, leading to increased productivity and an efficient and transparent customer experience.

The queue includes features such as real-time queue updates, estimated waiting times and notifications to help customers plan their time and avoid time being wasted.

Meedio’s queuing management integrates well into existing IT solutions, websites, mobile apps, or social media platforms. This flexibility allows customers to join the queue through their preferred channel, further enhancing convenience and accessibility.

Improves customer satisfaction
Reduces frustration associated with traditional queuing methods
Flexible integration options e.g. in own software or on website
Increasing accessibility
Virtual waiting room with the possibility of de- and centralized management
ISAE-3000 and ISAE-3402 certified
Omni-channel
Omni-channel

Add value with an easy integratable video solution to your existing omni-channels

With Meedio’s solution as part of your omni-channel, customers can enjoy a consistent and seamless experience across different communication channels.

Certain customer inquiries or technical issues require visual support. By integrating video communication to your omni-channel, staff can visually guide customers or demonstrate product features and provide real-time visual assistance. Adding Meedio to your existing channels will allow customers to switch from voice calls, chat, or email to video calls without having to repeat information or start from scratch, enhancing convenience and continuity.

Differentiate your omni-channel from the competitors
Resolve issues faster, and achieve higher first-call resolution rates
Reduces the need for back-and-forth exchanges
Flexible integration options e.g. in own software or on website
No download and no registration necessary
ISAE-3000 and ISAE-3402 certified
Customer Service
Customer Service

Give customers the genuine here and now experience

Personalize your customer interaction with Meedio’s Video Communication and build trust and empathy leading to a stronger customer relationship.

Certain customer inquiries or issues can be complex and difficult to explain through text messages, email or voice alone. Video communication allows customer service representatives to visually demonstrate solutions, walk customers through processes, or showcase product features, leading to quicker and more effective problem resolution. Additionally, it enables more efficient and streamlined customer service processes, reducing resolution times and optimizing resource utilization.

Reduces the chances of miscommunication and misunderstanding
Enables joint problem solving
Reduces the need for back-and-forth exchanges
Flexible and accessible customer service interactions
Flexible integration options e.g. in own software or on website
ISAE-3000 and ISAE-3402 certified
Queuing
Queuing

Keep track of the expected waiting time

Meedio's queuing management automates the process of managing customer queues. The system helps to prioritise and route waiting customers in a secure digital environment, ensuring efficient use of staff resources. Staff can focus on serving customers instead of manually managing queues, leading to increased productivity and an efficient and transparent customer experience.

The queue includes features such as real-time queue updates, estimated waiting times and notifications to help customers plan their time and avoid time being wasted.

Meedio’s queuing management integrates well into existing IT solutions, websites, mobile apps, or social media platforms. This flexibility allows customers to join the queue through their preferred channel, further enhancing convenience and accessibility.

Improves customer satisfaction
Reduces frustration associated with traditional queuing methods
Flexible integration options e.g. in own software or on website
Increasing accessibility
Virtual waiting room with the possibility of de- and centralized management
ISAE-3000 and ISAE-3402 certified

Here and now experience

Give customers the genuine here and now experience. Meet them face to face – like in "real life". With Meedio you get much more than just a video solution Add value with an easy integratable video solution to your existing (omni)channels

Keep track of the expected waiting time

The digital queue system gives both you and the customers a precise overview.

No slow downloads or troublesome login processes

Send direct links and handle multiple customers via the same channel.

Let customers get in touch with you easily

Provide customers with a direct video channel to get in touch whenever they need your service. Meedio makes it easy to serve more customers without compromising quality.

Be flexible and accessible

Be part of the clients daily life and offer financial advice when and where the clients want it.

Digital queuing system

Keep track of the expected waiting time

The digital queue system gives both you and the customers a precise overview.

Easy to use

No slow downloads or troublesome login processes

Send direct links and handle multiple customers via the same channel.

Integrate to website

Let customers get in touch with you easily

Provide customers with a direct video channel to get in touch whenever they need your service. Meedio makes it easy to serve more customers without compromising quality.

How we help

Empower your organisation
with video

Video opens up for numerous of new ways of engagement.

Increase revenue with another effective sales channel

Offer customers online sales advice where and when they want it.

Service like your customers prefer it

Respond to customer inquiries quickly and efficiently.

Top class service

Meedio’s customer service is available in Danish, German and English. We offer to integrate your new video solution, test it and provide you with all the necessary documentation.

Certified and compliant

Get complete control of GDPR and data security with the market’s most secure video solution.

Meedio complies with the strict EU data security rules

KBV Certified
View certificate
Trusted Site Data Privacy
View certificate
Trusted Site Video Consultation
View certificate
DSGVO Konform
View certificate
GDPR Compliant
View certificate

Let’s Meedio!

Enough talk. Want to see for yourself how Meedio works or do you want to become a Meedio partner?