Terms of Service

Version 1.3


These are the Terms & Conditions of Meedio ApS, Europaplads 2, 7, DK-8000 Aarhus C, Denmark (hereinafter “Meedio”, “we”, “our” or “us”). Together with our Privacy Policy (available on our website) these Terms & Conditions governs the relationship between you and Meedio, and your use of our video meeting platform, including video, sound, text, images and everything else we provide through Meedio’s product (hereinafter our “Service”). Through using our Service, you accept these Terms & Conditions as a legally binding agreement. 

If you do not agree with our Terms & Conditions, our Privacy Policy, or if using our services or parts of our services is prohibited by law in the jurisdiction where you are residing, you will not be licensed to use any of the Service, and you must stop using our services immediately. 

Professional customers may have entered into a seperate agreement with Meedio, where some terms and conditions may vary from the terms and conditions set forth in this document. 

Amendments of terms

Meedio may make changes to the Terms & Conditions. Such changes will be published on our website, www.meedio.me , and the changes will be effective when published. If you continue to use our services after the date of publication, this shall constitute your agreement to the updated Terms & Conditions. 

Our service

Our Service allows you to schedule, hold and participate in video meetings directly from Meedio's website, a mobile application or through software or websites, that have implemented our solutions. To schedule a video meeting, you must create a Meedio account. Guests are not required to register. All our services, products, features, functionalities and/or interactions as set forth in this document or presented on our website, our mobile applications or otherwise provided or made available to you by Meedio from time-to-time, shall collectively be referred to in these Terms & Conditions as our Services. The term Services shall also include/refer to any and all software and all types of codes (source code, binary code etc.), and any versions thereof, made available to you or otherwise used by us or you in relation to the use of the website or our mobile application or otherwise provided in relation to the provision of the services. 

You acknowledge that the products, features or functions or other parts of the services may change over time. Meedio may without prior notice to you change the form and nature of the Service. This may inter alia lead to that future versions of the software or the mobile application may be incompatible with applications developed on or with previous versions. Furthermore, Meedio may stop (permanently or temporarily) providing the Service to you or to users generally, at Meedio’s sole discretion and without prior notice to you. Meedio may make updates of the software, the mobile application or other parts of the services at any time, but shall have no obligation what so ever to provide any such updates to you. It is your responsibility to use the latest available version of the software, mobile application or other parts of the services (where applicable). 

Ownership, IPR, licenses, reverse engineering, etc. 

All ownership and intellectual property rights in or to the software, the mobile application, the website or, to the extent applicable, other parts of the services and any copies and derivative works thereof (regardless of form or media in or on which the original or other copies may exist), including but not limited to patents, design rights, copyrights, trademarks, trade-secrets and proprietary know-how, shall be owned by and vested in Meedio, or Meedio’s licensors, and nothing in these Terms & Condition shall constitute or be interpreted as a transfer of any such rights from Meedio to you or anyone else. For the purpose of clarification; nothing in these Terms & Conditions give you a right to use any of Meedio’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features, except as may be contained in or otherwise used within the services provided to you. 

In consideration of you agreeing to abide by the Terms & Condition set fourth in this document, we grant you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license to use our Services. You may access our web application, or download a copy of the mobile application onto a device which you control, to view, use and display the web or mobile application on your devices for your personal purposes only. We reserve all other rights. The services are for your individual use. You shall not resell or commercialize the services to any third party. You may not copy, modify, adapt, redistribute, decompile, reverse engineer, disassemble, or create derivative works of the software, the mobile application, website or, to the extent applicable, any other part of our services (or permit or assist any third party in such activities). You must not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the software. You acknowledge that you have no right to have access to the mobile application or other parts of the services (where applicable) in source-code form. 

Open source software 

The software may contain open source software. Any use, reproduction and distribution of components of the software licensed under an open source software license is governed by the terms of such open source software license, however to the extent permissible thereunder and otherwise if applicable, the Terms & Condition shall apply with priority over such open source software license. 

Use of the services 

You agree to use the services only in such way that is permitted by these Terms & Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including without limitation any applicable export laws and regulations). It is your responsibility to ensure that you are legally allowed to use the services where you are located. If any laws applicable to you restrict or prohibit you from using the services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the services. 

Not a traditional phone service 

You acknowledge and understand that the voice communication service provided by Meedio is not a traditional telephone service or a replacement for your primary telephone service. Meedio's services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and meedio is not liable in any manner for such calls. 

Your account and Meedio domain names 

When creating a Meedio account, you agree to provide true, accurate, up-to-date and complete information in all fields indicated as mandatory when registering for our services, as well as any additional information provided or any amendments made by you. Subject to such registration you will receive access to your meedio account (the “account”). 

From your account you will be able to create one or more Meedio domain links for your video meetings. By accepting these terms you accept, that Meedio at any time, without any specific reason, may delete your link and use it for other purposes. 

Unauthorized use, content and stolen device 

You are fully responsible towards Meedio for all (including any fraudulent) use of the services which is or can be connected to your account. Thus, you are solely responsible for all activities that occur on or under the account, regardless of whether the activities are undertaken by you or a third party and whether or not authorized. Meedio is not responsible for any unauthorized access to the account. You are required to contact Meedio immediately to suspend the services and block your account if you suspect that your mobile phone, computer or other device, you are using the services on, is stolen or otherwise that an unauthorized third party may be using the account, or if your account access information is lost or stolen. You are responsible for all charges to your account until Meedio’s services are suspended and the account is blocked. You may terminate the account and cancel our service at any time in accordance with the instructions below regarding termination and suspension of our services. Meedio takes no responsibility for your failure to comply with the obligations in this section regarding unauthorized use, stolen device. 

The content of the communications made using Meedio's services are entirely determined by the person from whom such content originates. You may therefore be exposed to content that is offensive, harmful, indecent or otherwise objectionable. Meedio will not be liable for any type of communication spread by means of our services. 

Prohibited use and restrictions 

You agree to use Meedio's services only in such way that is permitted by these Terms & Conditions and to act in compliance with any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. If any laws applicable to you restrict or prohibit you from using the services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using the services. 

Examples of prohibited conduct, which shall not be considered exhaustive, include (1) Using the Services for any unlawful purpose, or in any manner inconsistent with the Terms & Conditions, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the mobile application, any services or any operating system; (2) Infringing Meedio’s intellectual property rights or those of any third party in relation to your use of the services (to the extent that such use is not licensed by these Terms & Conditions); (3) Transmitting any communications that is defamatory, offensive or otherwise objectionable in relation to your use of services; (4) Using the services for transmitting unsolicited communications (sometimes referred to as “spam”), or any communication not permitted by applicable law or use the service for the purposes of phishing or pharming or impersonating or misrepresenting affiliation with another person or entity; (5) You must not use the services in a way that could damage, disable, overburden, impair or compromise meedio’s or any third party’s systems or security or interfere with other users; (6) Collecting or harvest any information or data from the services or our systems or attempt to decipher any transmissions to or from the servers running the services; (7) Submitting or posting to the website, or otherwise expose any third party to or use any material or content which infringe any third party’s intellectual property rights or violate the rights of any third party; (8) Submitting or posting to the website, or otherwise expose any third party to any material or content which is illegal, offensive, indecent, harmful to minors, defamatory, racist, pornographic or otherwise, in meedio's sole discretion, is objectionable; (9) Intercepting or monitoring, damaging or modifying any communication which is not intended for you; (10) To sell, assign, rent, lease, distribute, market, disclose, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to, the services (or any part thereof); (11) To use the Services (or any part thereof) within or to provide commercial products or services to third parties (the foregoing shall not preclude you using the services for your own business communications); and/or (12) Using the account, website, mobile application, software, or parts of the services in any fraudulent way. Not limiting the generality of the aforesaid, the following practices are always considered unauthorized use: re-selling subscription minutes; sharing subscriptions between users; using subscriptions for telemarketing or call-center operations; calling numbers (whether singly, sequentially or automatically) to generate income for yourself. Unusual calling patterns inconsistent with normal, individual subscription use may also be considered unauthorized use. 

Meedio reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Excessive conferencing or call forwarding, excessive numbers of regular calls of short duration, calls to multiple numbers in a short period of time, auto-dialing or fax/voice blasts, use without live dialogue and/or consistent excessive usage will be considered indicators of such unauthorized or excessive use. meedio may, at its option, immediately suspend the services in relation to you and/or terminate the Terms & Conditions with you if meedio determines you are using your unlimited deal in breach of the Terms & Conditions. 

No warranties 

You expressly acknowledge and agree that use of Meedio's services are at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the services are provided “as is” and “as available”, with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect to the Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. We do not warrant against interference with your enjoyment of the Services or that the Service will be uninterrupted or error-free, or that defects in the Service will be corrected. No oral or written information or advice given by us shall create a warranty. Should the Service cause any defects, you assume the entire cost of all necessary servicing, repair or correction. 


Payments are either made manually by you or by automatic subscription functions activated by you. All payments are processed via a third party payment processor (the “payment processor”). You agree to provide complete and accurate payment information and further agree that the processing of payment transactions are subject to the terms, conditions and policies, including privacy policies, of the payment processor and your credit card issuer. The prices for Meedio's Services are published on our website. Meedio reserves the right to change the rates (offers, deals, plans, subscriptions or similar) at any time without notice. If you do not wish to accept such adjustment of prices, do not use Meedio's services. You agree that by continuing to use our services, following the adjustments of the prices, you accept such adjustments. Unless stated otherwise, all rates and charges for the services shall be stated in US dollars (USD) or Euros (EUR), and shall be exclusive of value added taxes (VAT) or any other applicable taxes or fees. You shall be responsible for paying any and all VAT or any other taxes or fees applicable to our services. 

Termination and suspension 

The Terms & Conditions are effective until terminated by you or Meedio. You may terminate the Terms & Conditions (cancel the account, the meedio services etc.) at any time by sending Meedio a termination notice to we@meedio.me

Without limiting any other remedies, Meedio may modify, limit, suspend, discontinue or terminate your use of all or any part of our Services and/or the Terms & Conditions, with immediate effect, automatically, with or without notice and without recourse to the courts or other tribunals, for any reason or for no reason, including without limitation, if Meedio reasonably suspects that you are: (1) in breach of any of the terms and conditions of the Terms & Conditions; (2) you are using our services to break the law or infringe third party rights; (3) you are trying to unfairly exploit or misuse any of our policies; (4) you are using our services fraudulently or that your account is being used by a third party fraudulently; (5) creating problems or legal liabilities (actual or potential); (6) delinquent with respect to any charges due for the services; (7) engaging in fraudulent, immoral or illegal activities; and/or (8) subject to any proceeding under bankruptcy, insolvency, liquidation or similar laws. 

In addition, the same rights shall apply to Meedio in relation to fraudulent calling patterns, excessive usage, billing irregularities, or misuse of service promotions or campaigns; or if required due to a change in laws/ regulations by a regulator or authority with a lawful mandate in any particular territory; or if required by any of Meedio’s service providers. You acknowledge and agree that Meedio is under no obligation to provide our services, and that Meedio shall not be liable to you or to any other party for any limitation, suspension, discontinuance, termination or modification of the of the services and/or the Terms & Conditions. Meedio reserves the right to cancel the account if it has been inactive for more than one (1) year. 

On termination for any reason: all rights granted to you under the Terms & Conditions shall cease; you must immediately cease all activities authorized by the Terms & Conditions, including your use of any of Meedio's services; you must immediately delete or remove the mobile application, our software and other parts of Meedio's services (where applicable) from all your devices, and immediately destroy all copies of the same then in your possession, custody or control. Meedio shall effect the termination by preventing your access to the account or other parts of our services, where applicable. 

Limitation of liability and indemnity 

In no event shall Meedio and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with our services, be liable for any consequential, indirect, special, punitive or incidental damages, or damages for loss of money, data, goodwill, reputation, business information or business profits, business interruption, or other pecuniary loss, that result from the use of or inability to use our Service or otherwise arise under the Terms & Conditions, even if it has been advised of the possibility of such damages. 

You agree to indemnify, defend and hold harmless Meedio and its subsidiaries, affiliates, officers, directors, employees, and agents and any other service provider who furnishes services to you in connection with our services, from any claim or demand or governmental investigation or enforcement action (including without limitation reasonable attorneys’ fees) made by any third party due to or arising out of your use of our services (including without limitation posting and submitting of any material), your breach of the Terms & Conditions, or your violation of any rights of another person or entity. 

Applicable law and competent court 

The Terms & Conditions shall be governed by and construed in accordance with the laws of Denmark without giving effect to the conflict of laws or provisions of Denmark or your actual state or country of residence. Any dispute, controversy or claim arising out of or in relation to the Terms & Conditions, your relationship with Meedio, including any non- contractual obligations, will be exclusively subject to the jurisdiction of the courts of the district of Denmark. Notwithstanding the foregoing, Meedio shall be entitle to bring actions for injunctive relief in any court of competent jurisdiction. 

Entire agreement 

The Terms & Conditions represent the entire agreement between you and Meedio relating to the use of mobile application and website, accounts and any other part of our services, and supersedes all prior offers, understandings, agreements and representations with respect to the service or any other subject matter covered by the Terms & Conditions. For the purpose of clarification, the Terms & Conditions supersede all promises made to you by our client services agents, representatives or employees. The Terms & Conditions may not be modified or amended except as described herein by meedio or otherwise with the written agreement of meedio. If a court or arbitration panel finds any provision of the Terms & Conditions to be invalid or unenforceable for any reason, the remainder of the Terms & Conditions shall continue in full force and effect. 

Force majeure 

You acknowledge and agree that if meedio is unable to provide our Service as a result of a force majeure event, Meedio will not be in breach of any of its obligations towards you under the Terms & Conditions or otherwise. A force majeure event means any event beyond the control of Meedio. 

Communication between us 

If you wish to contact Meedio, or if any condition in the Terms & Conditions requires you to give us notice in writing, you can send this to us by e-mail to we@meedio.me. Meedio may, when sending any notices to you, use your email address or phone number stated in the account or any mail address, phone numbers or other contact information, provided by you in connection with your use of the account, the website or other parts of our Service, or otherwise presented to us in your contacts with Meedio. You agree to the use of electronic communication in order to enter into contracts, place orders, and create other records and to the delivery of notices, policies and changes thereto and records of transactions with Meedio.